Legal information
Privacy Policy
This notice explains how ALTA MONEY SERVICES LTD. (the “Company”) handles personal information in connection with this website. The Company is not providing payment services, and the general website contact submission function is currently unavailable.
Published notice · Last updated September 8, 2026
Which privacy law applies
British Columbia’s Personal Information Protection Act (BC PIPA) generally applies to personal information handled by a provincially regulated organization in British Columbia. The federal Personal Information Protection and Electronic Documents Act (PIPEDA) may apply to personal information collected, used or disclosed in interprovincial or international commercial activity and to a federal work, undertaking or business. The Company determines the applicable law from the actual activity and information flow.
Privacy Officer and contact
Oleksandr Kazmirchuk is the Company’s Privacy Officer and is accountable for the privacy program. Privacy questions, access or correction requests and privacy complaints may be sent to oleksandr.kazmirchuk@altamoneyservices.com. Do not send identity documents, banking credentials or other sensitive records by email unless the Company first confirms a secure delivery method.
Information collected through this website
The general web form is disabled and does not collect or transmit entries. The Business Questionnaire does not submit or save entries. A value saved in your browser remembers whether you acknowledged the website storage notice. The website uses no advertising or analytics cookies.
How information is used
Information you choose to send by email will be used only for the purpose identified when it is collected, such as responding to a privacy request, complaint or preliminary business enquiry. Sending an email does not open an account, create a payment-services relationship or authorize a transaction.
Where information is processed
Website providers may process limited technical information outside Canada. Information processed in another country may be subject to that country’s laws, including lawful access by courts or authorities. The Company remains responsible for personal information under its control and requires appropriate safeguards from service providers that handle it. Do not email identity documents, corporate records, banking information, source-of-funds records or other sensitive information unless the Company first arranges a secure delivery method.
Sharing
Personal information is not sold, rented or traded. It may be disclosed to professional advisers under confidentiality obligations, to service providers that need the information for an identified purpose, and to an authority where disclosure is required or permitted by law.
Access and correction
You may ask what personal information the Company holds about you, how it is used and to whom it has been disclosed, and you may ask to see it and have it corrected. The Company responds within the period required by the applicable law. Under PIPEDA, the response is due no later than 30 days after receipt, subject to a permitted extension and timely notice. Under BC PIPA, the response is due no later than 30 “days” after receipt; for that Act, “day” excludes Saturdays and holidays but not Sundays. BC PIPA permits an extension of up to 30 additional “days,” or longer with the Commissioner’s permission, only on the statutory grounds. Any refusal, extension or available review or complaint route will be explained as the applicable law requires.
Identity is verified first
Before any access request is answered, identity and authority are verified to a standard proportionate to the sensitivity of the information held. An email address alone is not proof of identity. Information that is the subject of a request is retained until the matter is closed.
Retention
The general web form does not accept or create submission records. The browser acknowledgement remains on your device until you remove it through your browser settings. Hosting providers may create limited security or access logs. The Company retains those records only as needed for security, legal obligations and its retention requirements.
Security
The general web form is unavailable. Use the published email for preliminary business enquiries, privacy requests and complaints. Do not email sensitive records unless the Company first arranges a secure delivery method.
Breaches
Every breach of security safeguards is recorded, whether or not it is reportable, and the governing statute is determined before anything is sent. Where PIPEDA governs and a breach creates a real risk of significant harm, the Company reports it to the Office of the Privacy Commissioner of Canada as soon as feasible, notifies affected individuals and retains the breach record for 24 months. BC PIPA does not currently impose the same mandatory private-sector breach-reporting regime; where it governs, the Company applies the same real-risk-of-significant-harm test as a matter of its own standard and records the decision either way with reasons. Adopting that standard is a choice and is not presented as a legal duty.
Complaints
Any individual may complain about the Company’s handling of personal information by emailing the Privacy Officer at oleksandr.kazmirchuk@altamoneyservices.com. You may also complain to the Office of the Privacy Commissioner of Canada where PIPEDA applies, or to the Office of the Information and Privacy Commissioner for British Columbia where BC PIPA applies. The route follows the activity and information flow.
Changes to this notice
The Company will update this notice when its services, systems, providers, processing locations or legal obligations materially change. The date at the top shows the latest update.